Policies for Purchasing, Shipping & Returns

• Purchasing Options
• Payment Options
• Shipping Options & Guidelines
• Sales Tax
• Order Status and Tracking
• Return & Refund Policy

Purchasing Options

ONLINE: Click the "Buy Now" link when you're ready to place your order.

TELEPHONE: call 1-800-324-8674 and our Customer Service representative will be happy to take your order by phone.

FAX: Please include a completed order form and fax to the number listed on the form. Click here to find an order form.

POSTAL MAIL: Please include a completed order form and mail to the address listed on the form. Click here to find an order form.

Payment Options

CREDIT CARDS: We accept the following methods of payment: Visa, MasterCard, American Express and Discover.

When placing your order please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly.

CHECKS & MONEY ORDERS: We also accept personal checks and money orders by postal mail, click here to find an order form.

Shipping and Handling

We ship to all fifty United States and the following U.S. territories: American Samoa, Guam, Marianas Islands, Puerto Rico, and the U.S. Virgin Islands. Please note that next-day delivery is not available to U.S. territories. Normal standard shipping costs apply to orders to U.S. territories.

We do Not ship to addresses outside of the United States and its territories.

Orders are shipped Monday through Friday (holidays excluded).

STANDARD DELIVERY: Standard deliveries normally ship the same business day if received by 1:30 pm PST, pending credit card verifcation, via the United States Postal Service Priority Mail or FedEx GROUND and typically arrive within 3 to 5 business days, following credit card authorization. Standard delivery is also available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses.

EXPRESS SHIPPING: Express Deliveries normally ship the same business day if received by 3:00 pm CST, following credit card authorization. Next-day delivery may not available for shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, Rural Routes, APO, or FPO addresses. Note that both USPS Express Mail and FedEx Overnight guarantee overnight delivery "to most areas" and "next business day in most cities" (respectively). To verify whether you live outside an overnight delivery area, please contact USPS or FedEx.

Revising Shipping or Billing Information

If you wish to change your shipping or billing information, please call 1-800-324-8674 or send an e-mail (click here) and our Customer Service representative will be happy to assist you. Please note that we are unable to change your shipping address after your package has already shipped.

Sales Tax

No sales tax will be collected for SILVERUM™, a dietary supplement.

Order Status and Tracking

How can I track the delivery of my package?

At your request, we will provide your order tracking number (FedEx GROUND and USPS Express) or a delivery confirmation number (USPS Priority Mail). Please note that it may take up to 24 hours after we ship your package before tracking/delivery information appears on the carrier's web site.

If you think your order is late, please note that:

Credit card authorization and verification must be received prior to processing.
Express orders placed after 3:00 PM CST will not be shipped until the next business day.
United States Postal Service offers standard delivery Monday through Saturday, excluding holidays. FedEx GROUND deliveries occur Tuesday through Friday, excluding holidays.

If we have a question about your order, we will contact you by phone and/or e-mail. Likewise, if you have any questions or would like to make changes to your order, please call us at 1-800-324-8674 or e-mail (click here).

Return and Refund Policy

CHANGED YOUR MIND AND PRODUCTS ARE UNOPENED (30 Days):
• Within 30 days of your product's shipping date, we will fully refund (excluding shipping and handling costs) to you any unopened product for any reason. SEE RETURN INSTRUCTIONS BELOW.

SHIPPING ERRORS (5 Days):
• We stand by the high quality of our service. If you receive an order in which an error has been made, you must notify the Customer Service Department at 1-800-324-8674 or e-mail (click here) within five (5) working days.

DAMAGED SHIPMENTS (5 Days):
• In the event a damaged shipment is received, please follow these steps: (1) accept the delivery, (2) document on the delivery receipt the number and description of damaged boxes, (3) save the damaged products and boxes, (4) contact the Customer Service Department at 1-800-324-8674 or by e-mail (click here) within five (5) working days.

LOST OR MISSING SHIPMENTS (90 Days):
• In the event a shipment is lost or missing, contact the Customer Service Department at 1-800-324-8674 or by e-mail (click here) within 90 days. It is important to report lost or missing packages within 90 days of the order date because a PACKAGE REPORTED LOST OR MISSING MORE THAN 90 DAYS AFTER ORDER DATE IS NOT REFUNDABLE.

Instructions for Returning a Product

To return or exchange a qualified unopened product, follow these simple steps:

1. Obtain a Return Merchandise Authorization (RMA) number by calling toll-free: 1-800-324-8674 or send an e-mail (click here).
2. DISPLAY THE RMA# ON THE OUTSIDE OF THE PACKAGE.
3. You will be responsible for the return shipping of all unopened products. WE STRONGLY RECOMMEND THAT YOU PACK THE ITEMS IN A STURDY SHIPPING CARTON AND INSURE YOUR PACKAGE BECAUSE WE CANNOT BE HELD RESPONSIBLE FOR DAMAGED OR LOST MAIL. Ship to:

VITA RESEARCH CORPORATION
19141 Stone Oak Pkwy Ste 104
San Antonio, TX 78258

Methods of Refunds

FOR CREDIT CARDS: We can only issue a credit to the same credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

FOR PERSONAL CHECKS AND MONEY ORDERS: will be issued a check by postal mail. Please allow 2-4 weeks for receipt.