Vita Research Corporation provides a safe and convenient online shopping experience. We safeguard the integrity of our customers' credit card information with Secure Sockets Layer (SSL) technology which protects the security of your credit card information as it is transmitted to us. If your credit card is used in an unauthorized manner on our Web site (as determined by your credit card company) we will cover whatever amount your credit card company does not, which is up to $50.
If you're not quite comfortable shopping online, or would prefer to make your purchase by telephone, give us a call at 1-800-324-8674 and our Customer Service representative will be happy to assist you.
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, it's a highly sophisticated method of scrambling data as it travels from your computer to our Web site's servers.
If someone steals your credit card information or uses your credit card in an unauthorized manner on our Web site (as determined by your credit card company) - through no fault of your own - we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, we will cover the liability imposed on you, up to $50. We will cover this amount only if the unauthorized use of your credit card occurred at our web site and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I know that my credit card information is secure?
To make sure that you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at at 1-800-324-8674. Our Customer Service representative will be happy to assist you.
Our commitment to Privacy was updated on December 5, 2006.
We value our customers and respect their privacy. We recognize that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us to third parties.
The following policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, contact customer service by e-mail (click here), or write to: Vita Research Corporation Customer Services, 19141 Stone Oak Pkwy Ste 104, San Antonio, TX 78258.
If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.
What kind of information does Vita Research Corporation collect?
We collect information that you provide when you place an order (such as your name, e-mail address, mailing address, and phone and credit card numbers). You may opt not to participate in promotions if you do not want to receive future information about Vita Research Corporation.
How does Vita Research Corporation use my information?
When you make an online purchase from Vita Research Corporation, we use your information to process your order. We will also send you e-mail confirmation of your order, and we may need to contact you by phone, postal mail or e-mail if we have other questions regarding your order. In addition, you will be automatically signed up to receive e-mail updates about our products, services, and promotions.
If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact Vita Research Corporation customer service by e-mail (click here) or by calling 1-800-324-8674. Please be sure to include your e-mail address and full name. If you have previously asked to be removed from our e-mail list, we will not sign you up for e-mail updates if you place an order over the Internet. Please note that it may up to two weeks to remove you from our list.
If you make a purchase online or over the phone, we may also send you notices about our products, services and promotions through postal mail.
How do I change or delete my information?
To access your information or if at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact Vita Research Corporation customer service by e-mail click here or by calling 1-800-324-8674. Please be sure to include your e-mail address and full name.
How do I remove my information from e-mail, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail, postal mail or by phone, please let us know by by e-mail click here or by calling us at 1-800-324-8674.
Please note that such requests may take up to 2 to 4 weeks to become effective. In addition, if you ask us to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you e-mail to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
What are cookies? How does Vita Research Corporation use cookies on its Web site?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. We use cookies in order to allow your browser to interact with our Web site - and we do not store personally identifiable information in your cookie. When you visit Vita Research Corporation, your cookie helps us keep track of your order as you shop at our site. When you close your browser, the cookie is deleted.
You can refuse cookies by turning them off in your browser. However, if you turn off cookies, we cannot interact with your browser or enable you to make a purchase from our Web site. Therefore, please allow your browser to accept "cookies" to interact with this site.
Our web site may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
If you have any questions about our privacy policy, you can contact customer service by e-mail (click here), call us at 1-800-324-8674 or write to: Vita Research Corporation Customer Services, 19141 Stone Oak Pkwy Ste 104, San Antonio, TX 78258.
To help us improve our privacy policy and practice, please give us your feedback. You may contact us by e-mail (click here) or write to us at Vita Research Corporation, Attn: Marketing Department, 19141 Stone Oak Pkwy Ste 104, San Antonio, TX 78258.
